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Crisis Management at the Speed of the Internet

Crisis Management at the Speed of the Internet
  • Author : Bob Hayes,Kathleen Kotwica
  • Publisher :Unknown
  • Release Date :2013-03-25
  • Total pages :36
  • ISBN : 9780124115910
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Summary : Crisis Management at the Speed of the Internet provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation. Within minutes, the online consumer community can propel a company into an image crisis, brand damage, and a financial disaster—even if the viral information isn’t factual. It is critical that an organization respond quickly and decisively to crises in online media. The report explores examples of companies that have experienced this kind of impact, and describes practical, strategic methods for mitigating and resolving a crisis, including cross-functional team readiness and internal communications training. It is a valuable resource for any security professional working to create or improve an existing corporate crisis management policy. Crisis Management at the Speed of the Internet is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs. Provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation Cites examples of companies that have experienced this kind of threat and describes the successes or failures of their responses Describes practical, strategic methods for mitigating and resolving a crisis

Crisis Management in the Age of Social Media

Crisis Management in the Age of Social Media
  • Author : Louis Capozzi
  • Publisher :Unknown
  • Release Date :2013-07-02
  • Total pages :156
  • ISBN : 9781606495810
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Summary : Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing, and ultimately avoiding an “instant crisis”—an instant crisis example is when Verizon added a $2 charge for all their customers; one hour later 100,000 signatures appeared on a Twitter petition, and soon Verizon was in the middle of a huge public relations crisis. Inside this book, you’ll learn just how to manage this type of situation and meet the challenges of social media. Each chapter includes a description of a crisis, the timeliness of a good response, the effectiveness of this response, and an assessment of what works and what doesn’t. Some examples of social media crises include Apple Computer, Netflix, JetBlue, Bank of America, Fed Ex, and public figures such as Anthony Weiner, Ashton Kutcher, and Jon Bon Jovi.

Crisis Management: Concepts, Methodologies, Tools, and Applications

Crisis Management: Concepts, Methodologies, Tools, and Applications
  • Author : Management Association, Information Resources
  • Publisher :Unknown
  • Release Date :2013-11-30
  • Total pages :1862
  • ISBN : 9781466647084
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Summary : "This book explores the latest empirical research and best real-world practices for preventing, weathering, and recovering from disasters such as earthquakes or tsunamis to nuclear disasters and cyber terrorism"--Provided by publisher.

Crisis Management in the Food and Drinks Industry: A Practical Approach

Crisis Management in the Food and Drinks Industry: A Practical Approach
  • Author : Colin Doeg
  • Publisher :Unknown
  • Release Date :2006-06-18
  • Total pages :264
  • ISBN : 0387289216
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Summary : Few titles could be timelier than the second edition of Crisis Management in the Food and Drinks Industry – A Practical Approach. The world is worrying about a human pandemic arising from the avian flu epidemic that is spreading from the Far East, the implications of which could be as great for the food industry as were the outbreaks of foot and mouth disease and BSE. This practical and greatly expanded edition by media and public relations veteran Colin Doeg focuses on the communications aspects of dealing with a crisis. It is global in its coverage of the subject, reviewing practices and requirements in countries ranging from the USA and the UK to Australia and New Zealand. Doeg offers advice ranging from preparing for the unthinkable to the dramatic expansion of the Internet, avoiding being caught off-guard by a situation, the ramifications of product tampering and managing an actual crisis. Advice is also offered on dealing with extremist organizations and terrorist threats as well as bioterrorism – "a clear and present danger" – and a number of problems facing the food industry, including the practice of selling meat unfit for human consumption and the threat posed by the increasing toxicity of fish due to the rising pollution of the world’s oceans. In a special late chapter – written only three months before publication – the author looks ahead to events which he believes will shape the world of crisis management in the future, including the empowering influence of the Internet during the 2004 Asian Tsunami, the discovery of the illegal dye Sudan 1 (Red) in millions of food products and the fears of a pandemic arising from the spreading outbreak of avian flu. Examples of typical documents like a crisis plan for a business, a crisis checklist, a press release announcing a product recall, an announcement to employees and a checklist for anyone dealing with a threatening phone call are provided. Also included is a list of sources of information and assistance in the event of a product crisis. Crisis Management in the Food and Drinks Industry is the only title dealing specifically with this crucial subject in relation to the food industry. As such, it is relevant not only to those in the food industry, but also to marketing and senior management in general in the fields of agriculture, public health and law enforcement.

Crisis Management in the Tourism Industry

Crisis Management in the Tourism Industry
  • Author : Peter Hosie,Christof Pforr
  • Publisher :Unknown
  • Release Date :2016-12-05
  • Total pages :268
  • ISBN : 9781351947381
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Summary : An important challenge facing tourism is the anticipation of the threat of crises precipitated by natural and people-made catastrophes, and being adequately prepared for them. Despite an increase in research on this issue there is still a considerable lack of clarity on the impacts of crises on the tourism industry. Illustrated by a range of international case studies, this book provides a systematic and conceptual approach to questions such as how tourism businesses prepare for and react to crisis, which measures are taken and what impact they have, and which strategies can be employed to overcome them. By discussing, analyzing and synthesizing the literature on crisis management, the authors question how business can become more proactive in preparing and dealing with crises in the tourism industry.

Encyclopedia of Crisis Management

Encyclopedia of Crisis Management
  • Author : K. Bradley Penuel,Matt Statler,Ryan Hagen
  • Publisher :Unknown
  • Release Date :2013-02-14
  • Total pages :1176
  • ISBN : 9781506354996
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Summary : Although now a growing and respectable research field, crisis management—as a formal area of study—is relatively young, having emerged since the 1980s following a succession of such calamities as the Bhopal gas leak, Chernobyl nuclear accident, Space Shuttle Challenger loss, and Exxon Valdez oil spill. Analysis of organizational failures that caused such events helped drive the emerging field of crisis management. Simultaneously, the world has experienced a number of devastating natural disasters: Hurricane Katrina, the Japanese earthquake and tsunami, etc. From such crises, both human-induced and natural, we have learned our modern, tightly interconnected and interdependent society is simply more vulnerable to disruption than in the past. This interconnectedness is made possible in part by crisis management and increases our reliance upon it. As such, crisis management is as beneficial and crucial today as information technology has become over the last few decades. Crisis is varied and unavoidable. While the examples highlighted above were extreme, we see crisis every day within organizations, governments, businesses and the economy. A true crisis differs from a "routine" emergency, such as a water pipe bursting in the kitchen. Per one definition, "it is associated with urgent, high-stakes challenges in which the outcomes can vary widely (and are very negative at one end of the spectrum) and will depend on the actions taken by those involved." Successfully engaging, dealing with, and working through a crisis requires an understanding of options and tools for individual and joint decision making. Our Encyclopedia of Crisis Management comprehensively overviews concepts and techniques for effectively assessing, analyzing, managing, and resolving crises, whether they be organizational, business, community, or political. From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats. Entries conclude with Cross-References and Further Readings to guide students to in-depth resources. Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why. Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.). Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study. The work concludes with a comprehensive Index, which—in the electronic version—combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities. A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts. Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.

Journal of the Communications Research Laboratory

Journal of the Communications Research Laboratory
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2001
  • Total pages :229
  • ISBN : OSU:32435075515965
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Summary :

Crisis Management and Communication

Crisis Management and Communication
  • Author : Dan Pyle Millar,Larry L. Smith
  • Publisher :Unknown
  • Release Date :2002
  • Total pages :225
  • ISBN : PSU:000058835913
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Summary :

Economics of Emergency Relief Management in Developing Countries

Economics of Emergency Relief Management in Developing Countries
  • Author : Torsten Feldbrügge
  • Publisher :Unknown
  • Release Date :2001
  • Total pages :199
  • ISBN : WISC:89077272243
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Summary : Emergency relief management fails to integrate longterm criteria despite that the serious effects of violent conflicts and disasters on future opportunities of people and areas are wellknown.

Overview of ... Budget Bill

Overview of ... Budget Bill
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2013
  • Total pages :229
  • ISBN : UCSD:31822039343025
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Summary :

The E-business (r)evolution

The E-business (r)evolution
  • Author : Daniel Amor
  • Publisher :Unknown
  • Release Date :2000
  • Total pages :636
  • ISBN : STANFORD:36105028585839
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Summary : Throughout 2000, look to Prentice Hall PTR for the hottest new books written for technical professionals. Each month, the PH PTR Technology Focus will highlight some of today's most important technologies and the PTR titles which will help you get the job done! These key books will be supported at conventions, in magazine space ads, on the WWW, and in partnership with the finest bookstores throughout the country.

Business Ethics

Business Ethics
  • Author : Joseph W. Weiss
  • Publisher :Unknown
  • Release Date :2003
  • Total pages :487
  • ISBN : CORNELL:31924084890239
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Summary : This comprehensive text spotlights major contemporary and international topics in business ethics, the text equips readers with practical guidelines to apply to the ethnical dilemmas they will ultimately face.

Now is Too Late

Now is Too Late
  • Author : Gerald R. Baron
  • Publisher :Unknown
  • Release Date :2003
  • Total pages :332
  • ISBN : 0130461393
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Summary : Baron shows executives and PR professionals precisely how the rules have changed and why public discourse has turned so ugly. Next, he offers a roadmap for defending oneself. Discover how to build reputation equity in today's environment; how to survive the maelstrom through clear thinking and strategy; and how to recover a reputation in the aftermath of a PR crisis.

Internet Marketing

Internet Marketing
  • Author : Jagdish N. Sheth,Abdolreza Eshghi,Balaji C. Krishnan
  • Publisher :Unknown
  • Release Date :2001
  • Total pages :419
  • ISBN : CORNELL:31924089443356
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Summary : This text examines the role of technology in the business world. Selections examine the radical role of electronic marketing, electronic commerce, and other information technology subjects that affect and change the role of marketing on a daily basis in the 21st century business place. Concepts and strategies of the "information age" are applied to specific business problems. Specific topics include information on how to align information technology with business strategy; marketing and data mining; developing products on-line; Internet pricing strategies; fixed pricing and e-commerce; advertising on the web; electronic ethics; on-line privacy; and rules for this new marketing practice.

Business Horizons

Business Horizons
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2004
  • Total pages :229
  • ISBN : 00076813
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Summary :

Im - Management

Im - Management
  • Author : DAFT,Richard L. Daft
  • Publisher :Unknown
  • Release Date :2004-12
  • Total pages :598
  • ISBN : 0324303564
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Summary :

Fundamental Disaster Management

Fundamental Disaster Management
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2009
  • Total pages :229
  • ISBN : PSU:000066612711
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Summary :

Information Infrastructure Sourcebook

Information Infrastructure Sourcebook
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :1994
  • Total pages :229
  • ISBN : UOM:39015032380902
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Summary :

Telecommunications Directory

Telecommunications Directory
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2007
  • Total pages :229
  • ISBN : CORNELL:31924105488716
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Summary :

Business 2.0

Business 2.0
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2001
  • Total pages :229
  • ISBN : STANFORD:36105063855352
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Summary :

Adweek

Adweek
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2000-10
  • Total pages :229
  • ISBN : MINN:31951P00795769V
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Summary :