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Difficult Conversations

Difficult Conversations
  • Author : Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :2010-11-02
  • Total pages :352
  • ISBN : 9781101496763
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Summary : The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Difficult Conversations

Difficult Conversations
  • Author : Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :2000
  • Total pages :250
  • ISBN : 014028852X
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Summary : Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations

Difficult Conversations
  • Author : Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :2000
  • Total pages :250
  • ISBN : 014027782X
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Summary : What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Difficult Conversations

Difficult Conversations
  • Author : Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :1999
  • Total pages :250
  • ISBN : 0718143612
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Summary :

Difficult Conversations

Difficult Conversations
  • Author : Douglas F. Stone,Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :2000
  • Total pages :250
  • ISBN : 014028852X
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Summary : Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Having Difficult Conversations

Having Difficult Conversations
  • Author : Anonim
  • Publisher :Unknown
  • Release Date :2018
  • Total pages :229
  • ISBN : OCLC:1137421493
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Summary : Conflict is inevitable-in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.

Difficult Conversations in Medicine

Difficult Conversations in Medicine
  • Author : Elisabeth Macdonald
  • Publisher :Unknown
  • Release Date :2004
  • Total pages :231
  • ISBN : 0198527748
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Summary : This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

Effective Difficult Conversations

Effective Difficult Conversations
  • Author : Catherine Soehner,Ann Darling
  • Publisher :Unknown
  • Release Date :2016-11-11
  • Total pages :128
  • ISBN : 9780838915271
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Summary : In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

21 Difficult Conversations

21 Difficult Conversations
  • Author : Dr Latha Vijaybaskar
  • Publisher :Unknown
  • Release Date :2019-01-15
  • Total pages :184
  • ISBN : 1794149406
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Summary : What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

Difficult Conversations

Difficult Conversations
  • Author : Anni K. Reinking
  • Publisher :Unknown
  • Release Date :2019-05-17
  • Total pages :122
  • ISBN : 9781475845860
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Summary : This is a great resource for teachers and administrators to communicate more effectively.

Successful Difficult Conversations in School

Successful Difficult Conversations in School
  • Author : Sonia Gill
  • Publisher :Unknown
  • Release Date :2019-09-03
  • Total pages :178
  • ISBN : 1911382527
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Summary : Holding difficult conversations well is the key to successful leadership in schools - this book is for both experienced and new leaders.

Effective Difficult Conversations

Effective Difficult Conversations
  • Author : Catherine B. Soehner,Ann Darling
  • Publisher :Unknown
  • Release Date :2016-11-11
  • Total pages :128
  • ISBN : 9780838915264
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Summary : Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

How to Have That Difficult Conversation You've Been Avoiding

How to Have That Difficult Conversation You've Been Avoiding
  • Author : Henry Cloud,John Townsend
  • Publisher :Unknown
  • Release Date :2009-05-18
  • Total pages :320
  • ISBN : 9780310319641
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Summary : A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

How to Have That Difficult Conversation

How to Have That Difficult Conversation
  • Author : Henry Cloud,John Townsend
  • Publisher :Unknown
  • Release Date :2015-08-04
  • Total pages :320
  • ISBN : 9780310343806
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Summary : Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.

Difficult Conversations In A Week

Difficult Conversations In A Week
  • Author : Martin Manser
  • Publisher :Unknown
  • Release Date :2014-01-31
  • Total pages :128
  • ISBN : 9781471801112
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Summary : Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

Donna Payne’S Pocket Guide To: Having Difficult Conversations About Lgbt Discrimination

Donna Payne’S Pocket Guide To: Having Difficult Conversations About Lgbt Discrimination
  • Author : Donna Payne
  • Publisher :Unknown
  • Release Date :2012-10-26
  • Total pages :30
  • ISBN : 9781479729753
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Summary : BIOGRAPHY Donna R. Payne As one of the Human Rights Campaign's key representatives, Payne works closely with Civil Rights organizations and leaders and with a number of organizations across the country to increase visibility of the lesbian, gay, bisexual and transgender community within the religious and people of color communities. She has lead HRCs work on HRCs Historically Black Colleges and Universities Program in supporting LGBT students on their campus and addressing concerns with HBCU administrators. Donna is a noted speaker in the LGBT community and has written articles nationwide on being an LGBT Civil Rights African American lesbian. She is a founding board member of the National Black Justice Coalition - a civil rights organization dedicated to empowering Black lesbian, gay, bisexual, and transgender people. Donna has received many awards for her transformational organizing work without regard for race, sexual orientation, gender identity or age. In 2009, she received the Capitol Pride Hero award in Washington, DC and was nominated by The Root.com as one of 100 established black Americans who are making exceptional contributions in their professions and communities. In 2011, she received the Rosa Parks Award for her coalition building skills with Civil Rights groups and Historically Black Colleges and Universities (HBCUs). In 2012, she received the National Action Networks Woman of Excellence Award from Rev. Al Sharpton and was named one of the Top Twenty Black LGBT Movers and Shakers. Payne is an activist who is originally from Memphis, TN. She graduated from the University of Tennessee, Knoxville in 1986 with a degree in Political Science. She has served the political community by working with the Young Democrats in Washington, DC, the Political Congress of Black Women and on Congressional campaigns in the south. She volunteered with the Clinton administration during its national health care reform efforts at the White House. Ms Payne is also a member of the Metropolitan Community Church of Washington, DC and resides in Maryland.

The Complete Idiot's Guide to Difficult Conversations

The Complete Idiot's Guide to Difficult Conversations
  • Author : Gretchen Hirsch
  • Publisher :Unknown
  • Release Date :2007-09-04
  • Total pages :336
  • ISBN : 9781440626128
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Summary : How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Boundaries Face to Face

Boundaries Face to Face
  • Author : Henry Cloud,John Sims Townsend
  • Publisher :Unknown
  • Release Date :2003
  • Total pages :266
  • ISBN : 0310221528
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Summary : How to have that difficult conversation you've been avoiding.

Having Hard Conversations

Having Hard Conversations
  • Author : Jennifer Abrams
  • Publisher :Unknown
  • Release Date :2009-01-08
  • Total pages :152
  • ISBN : 9781452295664
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Summary : Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Difficult Conversations

Difficult Conversations
  • Author : Anne Dickson
  • Publisher :Unknown
  • Release Date :2004
  • Total pages :239
  • ISBN : 0749924985
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Summary : This book gives practical advice for building your assertiveness skills and communicating directly with others. Sample scenarios covering difficult conversations with your partner, friends and family, bosses and colleagues and shows you the right way to get your message across.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
  • Author : Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
  • Publisher :Unknown
  • Release Date :2011-09-16
  • Total pages :288
  • ISBN : 9780071772204
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Summary : The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive