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Difficult Conversations

Difficult Conversations
  • Author : Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :2000
  • Total pages :250
  • ISBN : 014028852X
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Summary : Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations

Difficult Conversations
  • Author : Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :2010-11-02
  • Total pages :352
  • ISBN : 9781101496763
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Summary : The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Difficult Conversations

Difficult Conversations
  • Author : Douglas F. Stone,Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher :Unknown
  • Release Date :2000
  • Total pages :250
  • ISBN : 014028852X
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Summary : Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Effective Difficult Conversations

Effective Difficult Conversations
  • Author : Catherine Soehner,Ann Darling
  • Publisher :Unknown
  • Release Date :2016-11-11
  • Total pages :128
  • ISBN : 9780838915271
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Summary : In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Difficult Conversations

Difficult Conversations
  • Author : Kern Beare
  • Publisher :Unknown
  • Release Date :2019-11-05
  • Total pages :160
  • ISBN : 1734045809
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Summary : "OFFERS TOOLS AND INSPIRATION TO HEAL OUR NATIONAL DIVIDE." DAVID BORNSTEIN, NEW YORK TIMES COLUMNIST. Based on a successful workshop that has engaged diverse audiences around the country, Difficult Conversations: The Art and Science of Working Together explores a powerful set of research-based principles and strategies that will allow you to engage in meaningful dialogue with anyone. Unleash your natural capacity for compassion, collaboration, and creativity, and help create a nation-and a world-that works for all of us.

Difficult Conversations (HBR 20-Minute Manager Series)

Difficult Conversations (HBR 20-Minute Manager Series)
  • Author : Harvard Business Review
  • Publisher :Unknown
  • Release Date :2016-01-26
  • Total pages :128
  • ISBN : 9781633690790
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Summary : You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

How to Have That Difficult Conversation

How to Have That Difficult Conversation
  • Author : Henry Cloud,John Townsend
  • Publisher :Unknown
  • Release Date :2015-08-04
  • Total pages :320
  • ISBN : 9780310343806
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Summary : Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.

21 Difficult Conversations

21 Difficult Conversations
  • Author : Dr Latha Vijaybaskar
  • Publisher :Unknown
  • Release Date :2019-01-15
  • Total pages :184
  • ISBN : 1794149406
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Summary : What conversations do you find difficult? The answer might be different for each of us, but let's face it. We've all experienced difficult conversations. And what is a difficult conversation? If the conversation is emotional, high stakes, or challenging for at least one of the people involved, then it is difficult. Some are planned, and we dread the path, while some are spontaneous and catch us by surprise. You might be the initiator of a difficult conversation or the receiver. In her book, Dr. Latha Vijaybaskar helps you navigate 21 such difficult conversations. From saying a no, giving feedback, delivering bad news, turning debates to dialogues, to going back to an old, hurtful incidents and dealing with irrational and sometimes insensitive talk, this book is filled with life affirming primers. The most exciting part of the book is the "'exactly what to say'" section, weaving together the conceptual and the anecdotal with the practical and commonsensical. You'll learn to: 1. Live fully and not skirt around the perimeter of relationships. 2. Talk your differences and not avoid relationships because of a few small errors. 3. Say no and not feel bad, say sorry and smile, speak from the heart and be respected. 4. Connect with customers, colleagues, and friends at a far deeper level. Let's change the conversation!

Difficult Conversations

Difficult Conversations
  • Author : Anni K. Reinking
  • Publisher :Unknown
  • Release Date :2019-05-17
  • Total pages :122
  • ISBN : 9781475845860
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Summary : This is a great resource for teachers and administrators to communicate more effectively.

Having Hard Conversations

Having Hard Conversations
  • Author : Jennifer Abrams
  • Publisher :Unknown
  • Release Date :2009-01-08
  • Total pages :152
  • ISBN : 9781452295664
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Summary : Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Difficult Conversations

Difficult Conversations
  • Author : Katie Day
  • Publisher :Unknown
  • Release Date :2001
  • Total pages :96
  • ISBN : 1566992397
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Summary :

How to Have That Difficult Conversation You've Been Avoiding

How to Have That Difficult Conversation You've Been Avoiding
  • Author : Henry Cloud,John Townsend
  • Publisher :Unknown
  • Release Date :2009-05-18
  • Total pages :320
  • ISBN : 9780310319641
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Summary : A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary)

Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary)
  • Author : QuickRead,Lea Schullery
  • Publisher :Unknown
  • Release Date :2021
  • Total pages :229
  • ISBN : 1230987654XX
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Summary : Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Successful Difficult Conversations in School

Successful Difficult Conversations in School
  • Author : Sonia Gill
  • Publisher :Unknown
  • Release Date :2019-09-03
  • Total pages :178
  • ISBN : 1911382527
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Summary : Holding difficult conversations well is the key to successful leadership in schools - this book is for both experienced and new leaders.

Joan Garry's Guide to Nonprofit Leadership

Joan Garry's Guide to Nonprofit Leadership
  • Author : Joan Garry
  • Publisher :Unknown
  • Release Date :2017-02-28
  • Total pages :256
  • ISBN : 9781119293095
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Summary : Nonprofit leadership is messy Nonprofits leaders are optimistic by nature. They believe with time, energy, smarts, strategy and sheer will, they can change the world. But as staff or board leader, you know nonprofits present unique challenges. Too many cooks, not enough money, an abundance of passion. It’s enough to make you feel overwhelmed and alone. The people you help need you to be successful. But there are so many obstacles: a micromanaging board that doesn’t understand its true role; insufficient fundraising and donors who make unreasonable demands; unclear and inconsistent messaging and marketing; a leader who’s a star in her sector but a difficult boss... And yet, many nonprofits do thrive. Joan Garry’s Guide to Nonprofit Leadership will show you how to do just that. Funny, honest, intensely actionable, and based on her decades of experience, this is the book Joan Garry wishes she had when she led GLAAD out of a financial crisis in 1997. Joan will teach you how to: Build a powerhouse board Create an impressive and sustainable fundraising program Become seen as a ‘workplace of choice’ Be a compelling public face of your nonprofit This book will renew your passion for your mission and organization, and help you make a bigger difference in the world.

The Complete Idiot's Guide to Difficult Conversations

The Complete Idiot's Guide to Difficult Conversations
  • Author : Gretchen Hirsch
  • Publisher :Unknown
  • Release Date :2007-09-04
  • Total pages :336
  • ISBN : 9781440626128
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Summary : How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Talk It Out!

Talk It Out!
  • Author : Barbara Sanderson
  • Publisher :Unknown
  • Release Date :2013-09-05
  • Total pages :192
  • ISBN : 9781317925699
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Summary : This book helps you deal with the conflicts and confrontations which occur in your school--between you and your teachers and between teachers themselves. With detailed examples and scenarios, Talk it Out! provides tips and strategies to help you - acquire skills and confidence in handling conflicts - avoid becoming a victim - avoid becoming a villain - know when you've been successful. This book demonstrates a large number of useful techniques, such as how to - tell the truth without blame or judgment - listen to the other person's point of view - change tactics when you do not get the response you want. This book will show you how to reduce dissent in your school by clarifying your expectations and develop positive relationships (even if you do not like the other person).

Getting to Yes

Getting to Yes
  • Author : Roger Fisher,William Ury,Bruce Patton
  • Publisher :Unknown
  • Release Date :1991
  • Total pages :200
  • ISBN : 0395631246
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Summary : Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement

The Principal as Leader of Challenging Conversations

The Principal as Leader of Challenging Conversations
  • Author : Ontario Principals' Council
  • Publisher :Unknown
  • Release Date :2011-02-07
  • Total pages :141
  • ISBN : 9781412981156
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Summary : Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.

Difficult Conversations

Difficult Conversations
  • Author : Anne Dickson
  • Publisher :Unknown
  • Release Date :2006-06-08
  • Total pages :256
  • ISBN : 0749926759
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Summary : Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:·communicate directly and honestly - without damaging your relationships· keep to your point - without backing down or getting into a fight· initiate a discussion - without encountering resistance or attack· offer criticism - without antagonising the other person· manage your anxiety - and develop genuine confidence in your authority· and much, much more.

Difficult Conversations Just for Women

Difficult Conversations Just for Women
  • Author : Sofia Santiago Mba,Susan Harrison
  • Publisher :Unknown
  • Release Date :2016-06-21
  • Total pages :212
  • ISBN : 1533546983
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Summary : Every woman intuitively knows that the strategies recommended for men won't work for women. Men will be called leaders and women who do the same things will be called "bossy." If she says "I feel" she may be considered hormonal. People respond negatively to assertive women, whereas assertive men are admired. And when women speak out to defend their turf they're seen as "control freaks," while men, acting the same way, are seen as highly committed. Those and many more are the reasons why women avoid confrontation at all costs, make fewer requests for themselves than men, and end up not getting what they want or deserve. This book explains why traditional strategies designed with men in mind need to be adapted, and most importantly, how. This book, written by a women-only team just for women is based on ground-breaking research. Presented in a lively and entertaining style, it gives women the tools they need to handle difficult conversations and more. Did you know that compared to men women tend to self-criticize more, apologize more, and get interrupted more? Did you know that a woman's ethnicity influences the way she communicates and even the way she is perceived? Did you know that gender, personality, and cultural differences call for different strategies when it comes to dealing with difficult conversations? Sofia Santiago and Dr. Susan Harrison understand these and want to help women to conquer the hurdles that are unique to women, in the workplace and at home. When it comes to difficult conversations, women struggle to find the right balance between aggressive (a "witch") and passive (a doormat). Women want to be perceived as competent and to be liked, but sometimes the sweet point in the middle is hard to find. That's why women needed a book like this, but it wasn't available until now. Dealing with Difficult Conversations Just for Women shares cutting-edge studies and illustrative stories. Whether they make you smile or make you frown, they will certainly make you think. Learn specific techniques and wording to feel confident and assertive before, during, and after confronting a face-to-face difficult conversation.