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The Loyalty Effect

The Loyalty Effect
  • Author : Frederick F. Reichheld,Thomas Teal
  • Publisher :Unknown
  • Release Date :2001
  • Total pages :323
  • ISBN : 1578516870
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Summary : Loyalty is by no means dead. In fact the principles of loyalty . . . are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect The business world seems to have given up on loyalty: many major corporations now lose-and have to replace-half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling conclusion: Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.

The Loyalty Effect

The Loyalty Effect
  • Author : Frederick F. Reichheld,Frederick F.. Reichheld,Thomas Teal
  • Publisher :Unknown
  • Release Date :1996
  • Total pages :323
  • ISBN : 0875844480
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Summary : Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty

Retail Loyalty Programs – Tapping Into Their Hidden Benefits

Retail Loyalty Programs – Tapping Into Their Hidden Benefits
  • Author : Forte Consultancy Group
  • Publisher :Unknown
  • Release Date :2021
  • Total pages :229
  • ISBN : 1230987654XX
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Summary : From supermarkets to electronics stores, gas stations to coffee shops, loyalty programs are abound in the retail sector, and flourishing more than ever. But it’s the rare retailer that has truly tapped into the value lying within the program’s customer-related data…

Hidden Loyalty

Hidden Loyalty
  • Author : Diane Benefiel
  • Publisher :Unknown
  • Release Date :2021-02-25
  • Total pages :206
  • ISBN : 1953810330
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Summary : CAN'T FIGHT THIS FEELING ANYMOREChief Deputy US Marshal Seth Jameson has mastered the art of hiding his emotions. Some might call the skill a survival technique. He calls it smart. He doesn't need anything that could trip him up and jeopardize the most important operation of his career.Seth has managed to keep his attraction to Deputy Marshal Bella Nikolaev well hidden, but posing as an engaged couple while undercover blows his control to shreds.Bella doesn't trust anyone since she's learned the people closest to you let you down. Case in point? She's in love with her boss, the oh-so-hot Seth Jameson, and the one time she allows herself to believe in him, he proves that showing vulnerability is a big mistake. The problem is, the consequences of that one time can't be ignored.On a mission to find the kidnapped son of a federal judge, which would bring the fugitive Richard Jameson to justice, Bella and Seth are once again thrown together and are losing the battle of their hearts. In a situation where one wrong move can mean death, they have to depend on each other to survive in more ways than one.

Hidden Gold

Hidden Gold
  • Author : Harvey McKinnon
  • Publisher :Unknown
  • Release Date :1999
  • Total pages :208
  • ISBN : 1566251222
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Summary : Fun and new innovative Bible bindings for kids ages 8 and up. New! Innovative! Fun! Perfect for kids on the go, the Sili-Flex Bible, NIV contains the full text of the bestselling New International Version with a cool new squishy binding and portable compact size. Ideal for home, school, or church use, the Sili-Flex Bible, NIV is small enough to fit into almost any backpack or bag. Features include: Fun, new "squishy" binding with two removable enclosure tabs that can be applied to other areas of the cover for added fun Complete text of the New International Version (NIV) translation of the Bible Words of Christ in red Ribbon marker

Systemic Coaching and Constellations

Systemic Coaching and Constellations
  • Author : John Whittington
  • Publisher :Unknown
  • Release Date :2016-01-03
  • Total pages :296
  • ISBN : 9780749475505
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Summary : Develop your coaching with this practical guide to the application and implementation of systemic coaching. Systemic Coaching and Constellations offers a refreshingly uncomplicated path into a potentially complex subject, demonstrating how this approach can provide access to systems and deliver enduring benefits for coaching clients. This new edition offers a comprehensive introduction to the principles that sustain systems, real world descriptions of what systemic coaching is and how it can be useful as well as a step-by-step guide to integrating the principles and practices into coaching. Highly practical, Systemic Coaching and Constellations includes a wide range of exercises for application with individuals and teams. This book also includes a brand new chapter on Belonging, fully updated case studies from coaches who have taken part in John's trainings, a joint ICF/EMCC constellation workshop and examples from coaches around the world, including Australia, Mexico, France, Spain, US and the Netherlands. Whether used in an initial selection meeting or to underpin all your coaching conversations and interventions, Systemic Coaching and Constellations offers an accessible, practical starting point to transform your coaching practice.

Love and Loyalty; Or, the Man with the Hidden Face

Love and Loyalty; Or, the Man with the Hidden Face
  • Author : Barbara Kent
  • Publisher :Unknown
  • Release Date :1908
  • Total pages :96
  • ISBN : OCLC:314517622
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Summary :

Leading Loyalty

Leading Loyalty
  • Author : Sandy Rogers,Leena Rinne,Shawn Moon
  • Publisher :Unknown
  • Release Date :2019-04-16
  • Total pages :240
  • ISBN : 9780814439609
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Summary : In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters? What makes people stick with you for the long haul? The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Now Fierce Loyalty reveals the principles and practices of these everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples and practical tools, Fierce Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions Listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Even small improvements mean a big boost to your bottom line…and improves your business overall.

The Loyalty Effect

The Loyalty Effect
  • Author : Harvard Business Review Staff
  • Publisher :Unknown
  • Release Date :1996
  • Total pages :336
  • ISBN : 0071036660
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Summary : The Loyalty Effect will demonstrate the power of loyalty-based management as a welcome & highly profitable alternative to the economics of perpetual churn. It will debunk the pervasive myth about the death of loyalty & provide managers with an effective approach to sustained value creation. It will change the way companies think about loyalty, profits, & the nature of business. In The Loyalty Effects, Reichheld reveals the secrets of successful companies that base their business strategies on loyal relationships. He analyzes traditional accounting-that drive long-term business success. His startling conclusions show how even a small improvement in customer retention can sometimes double profits.

Laws of Loyalty

Laws of Loyalty
  • Author : Sharri Antrell
  • Publisher :Unknown
  • Release Date :2019-08-31
  • Total pages :60
  • ISBN : 1230987654XX
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Summary : In a world where loyalty is questioned and abuse is the norm. A remnant stands with dignity but confused as to where their loyalty matters most. Make sure your "loyalty" move is Kingdom and approved by God! Hardships and heartaches will always come when you move on your own. Matthew 6:33, when your loyalty shifts to Him, God will handle the rest! Grab a notebook because we are going to journey into clear minds as we release what never should have held us.

The Effortless Experience

The Effortless Experience
  • Author : Matthew Dixon,Nick Toman,Rick DeLisi
  • Publisher :Unknown
  • Release Date :2013-09-12
  • Total pages :256
  • ISBN : 9780698137585
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Summary : Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

Exit, Voice, and Loyalty

Exit, Voice, and Loyalty
  • Author : Albert O. Hirschman
  • Publisher :Unknown
  • Release Date :1972-02-01
  • Total pages :176
  • ISBN : 9780674254497
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Summary : An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”

The Hidden Power of Your Customers

The Hidden Power of Your Customers
  • Author : Becky Carroll
  • Publisher :Unknown
  • Release Date :2011-06-28
  • Total pages :240
  • ISBN : 9781118095461
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Summary :

A Matter of Loyalty

A Matter of Loyalty
  • Author : Gail Logan
  • Publisher :Unknown
  • Release Date :2014-11-04
  • Total pages :196
  • ISBN : 9781491750957
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Summary : “A Matter of Loyalty” uses historical events from WWI, the Russian Revolution to the outset of WWII as a springboard for action: Chilling theories are presented as fiction regarding the disappearance of the Russian Royal family. Then there is the Non Aggression Pact and Stalin’s strained political relationship with Hitler prior to WWII. The lives of Stalin, Anastasia and a count intermingle against this background. At times the novel’s action focuses on one character more than another for the novel reflects the love of two men for Anastasia. After suffering grief at the loss of her family, Grand Duchess Anastasia Nicholaevna finds the forgiveness that helps her. Her story is one of love and loyalty not just for her husband who helped rescue her from imprisonment but for a world of wilderness and beauty she comes to know outside the one of war and revolution. Her love and loyalty encircle not just family both human and non human but the man who opened freedom’s gate for her.

The Presence of the Soul

The Presence of the Soul
  • Author : John Payne
  • Publisher :Unknown
  • Release Date :2012-06-01
  • Total pages :192
  • ISBN : 9781844099535
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Summary : The difficult task of making peace with an often tumultuous world is made simple with this unique spiritual guide to the human soul. Through deeper understanding of the soul and its purpose, inherited beliefs can be understood and overcome. A number of practical exercises are provided to help cleanse the mind of these inhibiting loyalties. The novel process of connecting with the souls of ancestors is also explained in-depth and is shown to produce a remarkable healing power. Ultimately, a carefully transformed set of values will lead to an improved attitude towards life as a whole.

Loyalty Rules!

Loyalty Rules!
  • Author : Frederick F. Reichheld,Frederick R. Reichheld
  • Publisher :Unknown
  • Release Date :2001
  • Total pages :213
  • ISBN : 1578512050
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Summary : Building Loyalty: The Acid Test of Leadership Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated notion in today's marketplace? Fred Reichheld, author of the bestselling book The Loyalty Effect, argues that loyalty is still the fuel that drives financial success-even, and perhaps especially, in today's volatile, high-speed economy-but that most organizations are running on empty. Why? Because leaders too often confuse profits with purpose, taking the low road to short-term gains at the expense of employees, customers, and ultimately, investors. In a business environment that thrives on networks of mutually beneficial relationships, says Reichheld, it is the ability to build strong bonds of loyalty-not short-term profits-that has become the "acid test" of leadership. Based on extensive research into companies from online start-ups to established institutions-including Harley-Davidson, Enterprise Rent-A-Car, Cisco Systems, Dell Computer, Intuit, and more-Reichheld reveals six bedrock principles of loyalty upon which leaders build enduring enterprises. Underscoring that success requires both understanding and measuring loyalty, he couples each principle with straightforward actions that drive measurement systems, compensation, organization, and strategy: Play to win/win: never profit at the expense of partners. Be picky: membership must be a privilege. Keep it simple: reduce complexity for speed and flexibility. Reward the right results: worthy partners deserve worthy goals. Listen hard and talk straight: insist on honest, two-way communication and learning. Preach what you practice: explain your principles, then live by them. Vivid case studies illustrate the consequences of building or ignoring loyalty, and a rigorous Loyalty Acid Test (www.loyaltyrules.com) enables leaders to benchmark their loyalty practices against competitors. Providing tools for implementing the timeless principles of loyalty in a volatile economy, Loyalty Rules! is a practical guidebook for taking the high road in business-the only road that leads to lasting success. Fred Reichheld is a Director Emeritus of Bain Company and a Bain Fellow. He is the author of The Loyalty Effect as well as of influential articles in Harvard Business Review and the Wall Street Journal. His work has been featured in leading publications including the New York Times, Business Week, the Financial Times, and The Economist.

Trust and Loyalty in Electronic Commerce

Trust and Loyalty in Electronic Commerce
  • Author : Zeinab Karake-Shalhoub
  • Publisher :Unknown
  • Release Date :2002
  • Total pages :223
  • ISBN : 1567204724
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Summary : She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders - as well as their own - will never gain customer loyalty. Any business considering a move into e-commerce, or re-evaluating an earlier investment in online marketing and retailing, will benefit greatly from Karake-Shalhoub's insights."--BOOK JACKET.

Customer Loyalty and Success

Customer Loyalty and Success
  • Author : J. Lynch
  • Publisher :Unknown
  • Release Date :1995-06-19
  • Total pages :292
  • ISBN : 9780230374713
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Summary : This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. This is an innovative book in a topical area that draws upon case study material.

Analyzing Brand Loyalty in Automotive Sector Using the Hidden Markov Model and Support Vector Machine

Analyzing Brand Loyalty in Automotive Sector Using the Hidden Markov Model and Support Vector Machine
  • Author : Serkan Varol
  • Publisher :Unknown
  • Release Date :2016
  • Total pages :220
  • ISBN : OCLC:961189726
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Summary :

An Inquiry into the Catholic truths hidden under certain articles of the creed of the Church of Rome

An Inquiry into the Catholic truths hidden under certain articles of the creed of the Church of Rome
  • Author : Charles SMITH (Rector of Newton.)
  • Publisher :Unknown
  • Release Date :1850
  • Total pages :229
  • ISBN : BL:A0023044515
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Summary :

Mobile Support in Customer Loyalty Management

Mobile Support in Customer Loyalty Management
  • Author : Christian Zeidler
  • Publisher :Unknown
  • Release Date :2009-09-02
  • Total pages :239
  • ISBN : 9783834983015
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Summary : Christian Zeidler identifies the potential of mobile services for the management of customer relationships. He develops a framework that provides a technical infrastructure capable of leveraging these advantages through a service delivery platform. The author, thereby, provides a valuable tool for the integration of the mobile channel into the traditional marketing mix.