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Managing Conflict Through Communication

Managing Conflict Through Communication
  • Author : Dudley D. Cahn,Ruth Anna Abigail
  • Publisher :Unknown
  • Release Date :2013
  • Total pages :324
  • ISBN : 9780205862139
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Summary : Ruth Anna Abigail appears as the first named author on the previous edition.

Managing Conflict through Communication

Managing Conflict through Communication
  • Author : Dudley D. Cahn
  • Publisher :Unknown
  • Release Date :2013-06-07
  • Total pages :320
  • ISBN : 0205914853
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Summary : Comprehensive and accessible coverage of the study of conflict Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. This text is available in a variety of formats — print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. Learning Goals Upon completing this book, readers will be able to: Exercise positive conflict management and resolution skills Understand why communication is essential to interpersonal relationships Question the thoughts, feelings, and behaviors about conflict they have experienced in the past 0205956262 / 9780205956265 Managing Conflict Through Communication Plus MySearchLab with eText -- Access Card Package Package consists of 0205239927 / 9780205239924 MySearchLab with Pearson eText -- Valuepack Access Card 0205862136 / 9780205862139 Managing Conflict through Communication 5/e

Managing Conflict Through Communication

Managing Conflict Through Communication
  • Author : Ruth Anna Abigail,Dudley D. Cahn
  • Publisher :Unknown
  • Release Date :2011
  • Total pages :306
  • ISBN : 9780205685561
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Summary : Rev. ed. of: Managing conflict through communication / Dudley D. Cahn, Ruth Anna Abigail. 3rd ed.

Conflict Management and Intercultural Communication

Conflict Management and Intercultural Communication
  • Author : Xiaodong Dai,Guo-Ming Chen
  • Publisher :Unknown
  • Release Date :2017-02-21
  • Total pages :318
  • ISBN : 1351971484
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Summary : In the globally interconnected world, conflicts often arise as a result of tensions between different cultural perceptions and diverse social preferences. Effectively managing conflicts and harmonizing intercultural relationships are essential tasks of intercultural communication research. This book seeks to find effective intercultural conflict management solutions by bringing together a group of leading international scholars from different disciplines to tackle the problem. Consisting of two parts, this book covers major theoretical perspectives of conflict management and harmony development in the first and conflict management and harmony development in different cultural contexts in the second. Integrating the latest work on conflict management and intercultural harmony, Conflict Management and Intercultural Communication takes an interdisciplinary approach, adopts diverse perspectives, and provides for a wide range of discussions. It will serve as a useful resource for teachers, researchers, students and professionals alike.

Conflict and Communication

Conflict and Communication
  • Author : Fred E. Jandt
  • Publisher :Unknown
  • Release Date :2016-03-22
  • Total pages :272
  • ISBN : 1506308295
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Summary : Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration
  • Author : Mary Scannell
  • Publisher :Unknown
  • Release Date :2010-05-28
  • Total pages :240
  • ISBN : 0071743669
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Summary : Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Transforming Conflict through Communication in Personal, Family, and Working Relationships

Transforming Conflict through Communication in Personal, Family, and Working Relationships
  • Author : Peter M. Kellett,Thomas G. Matyók
  • Publisher :Unknown
  • Release Date :2016-11-15
  • Total pages :434
  • ISBN : 1498515029
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Summary : A transformational approach to conflict argues that conflicts must be viewed as embedded within broader relational patterns and social and discursive structures. Central to this book is the idea that the origins of transformation can be momentary, situational, and small-scale or large-scale and systemic. The momentary involves shifts and meaningful changes in communication and related patterns that are created in communication between people. Momentary transformative changes can radiate out into more systemic levels, and systemic transformative changes can radiate inward to more personal levels. This book engages this transformative framework by bringing together current scholarship that epitomizes and highlights the contribution of communication scholarship and communication-centered approaches to conflict transformation in personal, family, and working relationships and organizational contexts. The resulting volume presents an engaging mix of scholarly chapters, think pieces, and personal experiences from the field of practice and everyday life. The book embraces a wide variety of theoretical and methodological approaches, including narrative, critical, intersectional, rhetorical, and quantitative. It makes a valuable additive contribution to the ongoing dialogue across and between disciplines on how to transform conflicts creatively, sustainably, and ethically.

Communication Strategies for Managing Conflict

Communication Strategies for Managing Conflict
  • Author : Mary Lou Higgerson
  • Publisher :Unknown
  • Release Date :2016-02-22
  • Total pages :368
  • ISBN : 1118761669
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Summary : The conflict management guide academic leaders have beensearching for Communication Strategies for Managing Conflict givesacademic leaders the tools and insight they need to effectivelymanage conflict affiliated with leading change and problematicfaculty performance. Using case studies that bring typical issuesto light, this book guides you through difficult situations withstrategies and analyses of key issues, variables, and options. Thereal-life examples show you effective conflict management at work,and provide direct application to your own tricky leadershipsituations. You'll learn how to deal with difficult people, how tohave difficult conversations, and how to successfully manage changein the face of departmental resistance. Written by an experiencedacademic leader, consultant, and writer, this practical guideprovides the leadership training academics wish they alreadyhad. Successful conflict management is essential not just todepartments, but to the entire institution. Senior leaders,faculty, and students all rely on you to smooth the change processand keep the department running smoothly. This book gives you afoundation in the critical skills for managing conflict whenleading change and managing problem performance, and the insight toapply them appropriately. Communicate more effectively with students, parents, andfaculty Navigate difficult conversations with tenured faculty moresuccessfully Lead change more effectively Mentor and manage problem performance more effectively Keep faculty performing well and focused on the rightpriorities Most academic leaders come into their position reluctantly, withlittle or no preparation for the role, receive very little trainingor coaching, and are thus not equipped to manage conflict when itarises. Communication Strategies for Managing Conflict is alively, readable, and practical guide that will prove useful in themost difficult and common departmental situations.

Module 3: Managing Conflict and Workplace Relationships

Module 3: Managing Conflict and Workplace Relationships
  • Author : James O'Rourke,Sandra Collins
  • Publisher :Unknown
  • Release Date :2008-04-28
  • Total pages :120
  • ISBN : 9780324584196
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Summary : Creative conflict, along with harmony and synchronicity in the workplace, are issues that are commonly avoided, simply because they're misunderstood, or because no one knew what to say. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, uses an approach that involves far more than dispute resolution or figuring out how limited resources can be distributed equitably among people who think they all deserve more. This module shows readers how to manage their own emotions, as well as those of others. MANAGING CONFLICT AND WORKPLACE RELATIONSHIPS, Second Edition, helps readers understand conflict and clearly illustrates how to deal with it. This book can be bundled or customized with any of the O'Rourke Modules or with any of our best-selling Business Communication books. Cases and solutions will be posted online. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Interactive Evaluation Practice

Interactive Evaluation Practice
  • Author : Jean A. King,Laurie Stevahn
  • Publisher :Unknown
  • Release Date :2012-04-12
  • Total pages :456
  • ISBN : 1483313735
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Summary : You've taken your introduction to evaluation course and are about to do your first evaluation project. Where do you begin? Interactive Evaluation Practice: Managing the Interpersonal Dynamics of Program Evaluation helps bridge the gap between the theory of evaluation and its practice, giving students the specific skills they need to use in different evaluation settings. Jean A. King and Laurie Stevahn present readers with three organizing frameworks (derived from social interdependence theory from social psychology, evaluation use research, and the evaluation capacity building literature) for thinking about evaluation practice. These frameworks help readers track the various skills or strategies to use for distinctive evaluation situations. In addition, the authors provide explicit advice about how to solve specific evaluation problems. Numerous examples throughout the text bring interactive practice to life in a variety of settings.

HBR Guide to Dealing with Conflict (HBR Guide Series)

HBR Guide to Dealing with Conflict (HBR Guide Series)
  • Author : Amy Gallo
  • Publisher :Unknown
  • Release Date :2017-03-14
  • Total pages :224
  • ISBN : 1633692167
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Summary : While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Managing Interpersonal Conflict

Managing Interpersonal Conflict
  • Author : William A. Donohue,Robert Kolt
  • Publisher :Unknown
  • Release Date :1992-07
  • Total pages :171
  • ISBN : 9780803933125
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Summary : This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Communication and Conflict Resolution Skills

Communication and Conflict Resolution Skills
  • Author : Neil H. Katz,John W. Lawyer,Marcia Koppelman Sweedler
  • Publisher :Unknown
  • Release Date :2010-12-06
  • Total pages :161
  • ISBN : 9780757578755
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Summary :

We Can Work It Out

We Can Work It Out
  • Author : Marshall B. Rosenberg
  • Publisher :Unknown
  • Release Date :2004-09-01
  • Total pages :32
  • ISBN : 1934336084
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Summary : The tenets of Nonviolent Communication are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.Applying the Nonviolent Communication (NVC) process to conflict resolution inspires peaceful collaboration by focusing on the unmet needs that lie at the root of any given conflict. Practical techniques help mediators and participants to find the heart of the conflict and use genuine cooperation to reach resolutions that meet everyone’s needs.

The SAGE Handbook of Conflict Communication

The SAGE Handbook of Conflict Communication
  • Author : John G. Oetzel,Stella Ting-Toomey
  • Publisher :Unknown
  • Release Date :2013-02-14
  • Total pages :912
  • ISBN : 1483315428
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Summary : This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.

Personal Conflict Management

Personal Conflict Management
  • Author : Suzanne Mccorkle,Melanie Reese
  • Publisher :Unknown
  • Release Date :2015-08-27
  • Total pages :360
  • ISBN : 1317345800
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Summary : Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations. Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management.

The Essential Workplace Conflict Handbook

The Essential Workplace Conflict Handbook
  • Author : Barbara Mitchell,Cornelia Gamlem
  • Publisher :Unknown
  • Release Date :2015-09-21
  • Total pages :256
  • ISBN : 1632659905
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Summary : Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions: What's changing in the workplace and the workforce today? Are the right issues being addressed? How can we create more options to solve conflicts? What's my conflict style, and why is it important? How should I set and manage expectations? What happens when disruptive behavior gets out of control? Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.

Conflict Resolution Smarts

Conflict Resolution Smarts
  • Author : Matt Doeden
  • Publisher :Unknown
  • Release Date :2012-01-01
  • Total pages :64
  • ISBN : 076137020X
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Summary : Examines teen conflict resolution and interpersonal relations and provides tips and information about improving them.

Managing Conflict in Organizations

Managing Conflict in Organizations
  • Author : M. Afzalur Rahim
  • Publisher :Unknown
  • Release Date :2017-07-12
  • Total pages :311
  • ISBN : 1351507273
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Summary : After much debate by business professionals, organizational conflict is now considered normal and legitimate; it may even be a positive indicator of effective organizational management. Within certain limits, conflict can be essential to productivity. This book contributes to the investigation of organizational conflict by analyzing its origins, forms, benefits, and consequences. Conflict has benefits: it may lead to solutions to problems, creativity, and innovation. In contrast, little or no conflict in organizations may lead to stagnation, poor decisions, and ineffectiveness. Managing Conflict in Organizations is a vigorous analysis of the rational application of conflict theory in organizations. Conflict is inevitable among humans. It is a natural outcome of human interaction that begins when two or more social entities engage one another while striving to attain their own objectives. Relationships among people or organizations become incompatible or inconsistent when two or more of them desire a similar resource that is in short supply; when they do not share behavioral preferences regarding their joint action; or when they have different attitudes, values, beliefs, and skills. This book examines these root causes of organizational conflict and offers constructive perspectives on its consequences.

Introduction to Professional Policing

Introduction to Professional Policing
  • Author : Ian K. Pepper,Ruth McGrath
  • Publisher :Unknown
  • Release Date :2020-04-10
  • Total pages :288
  • ISBN : 1351135252
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Summary : Policing is a dynamic profession with increasing demands and complexities placed upon the police officers and staff who provide a 24-hour service across a diverse range of communities. Written by experts in police higher education from across both academic and professional practice, this book equips aspiring or newly appointed police constables with the knowledge and understanding to deal with the significant and often complex challenges they face daily. Introduction to Professional Policing explores a selected number of the core underpinning knowledge requirements identified as themes within the evolving National Policing Curriculum (NPC) and Police Education Qualifications Framework (PEQF). These include: The evolution of criminal justice as a discipline Exploration of operational duties The ethics of professional policing Victims and protection of the vulnerable Crime prevention and approaches to counter-terrorism Digital policing and data protection Evidence based decision making Police leadership At the end of each chapter the student finds a case study, reflective questions and a further reading list, all of which reinforces students’ knowledge and furthers their professional development. Written in a clear and direct style, this book supports aspiring police constables, newly appointed police constables or direct entry (DE) detectives, as well as those interested in learning more about policing. It is essential reading for students taking a degree in Professional Policing.

Communicating Across Cultures

Communicating Across Cultures
  • Author : Stella Ting-Toomey
  • Publisher :Unknown
  • Release Date :2012-08-30
  • Total pages :310
  • ISBN : 1462508766
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Summary : From high-level business negotiations to casual conversations among friends, every interpersonal interaction is shaped by cultural norms and expectations. Seldom is this more clearly brought to light than in encounters between people from different cultural backgrounds, when dissimilar communication practices may lead to frustration and misunderstanding. This thought-provoking text presents a new framework for understanding the impact of culture on communication and for helping students build intercultural communication competence. With illustrative examples from around the globe, the book shows that verbal and nonverbal communication involves much more than transmitting a particular message--it also reflects each participant's self-image, group identifications and values, and privacy and relational needs. Readers learn to move effectively and appropriately through a wide range of transcultural situations by combining culture-specific knowledge with mindful listening and communication skills. Throughout, helpful tables and charts and easy-to-follow guidelines for putting concepts into practice enhance the book's utility for students.